How to Manage and Edit Your Subscription


Logging In

The login email is the same as the one used when checking out with the subscription product. To set the password, an email is sent out once the purchase is made, this will include a link to create the account. Select "Log In" located at the bottom of each page, enter the email and password used to create your account during checkout, then select "Sign In".

 


My Account

After signing in, you’ll be on the “My Account” page which contains account details.  It displays order history from both regular store purchases and any subscriptions ordered.  

Selecting “Manage Subscriptions” takes you to the subscription portal. On the Subscription Orders page options are available which you can view and/or manage areas of your subscription.  

This is also where you can change or update your Email Address.  Located directly under Subscription Orders is your address followed by EDIT.  Select "Edit" to be directed to the Shipping Address page.  Scroll down to the bottom of the Billing Address section where the email address is located.  Edit or update any changes here and then Save your changes.   

Selecting “View Addresses” takes you to the Your Addresses page which provides an option to Edit your default address for your store account.  This is not the "shipping address" for your subscription.  Follow the steps listed under the Update Shipping Address section below to change the shipping address for your subscription.

 


Cancelling a Subscription

In order to cancel your subscription, you will first need to log in to your account. Click the Subscriptions tab, then next to each of the products you are subscribed to is a Cancel button. You would use this if you would like to no longer receive this subscription product.


Updating Billing Information

In the Billing Information tab you'll find the current method of payment along with the current billing address. However, this is not the same as the shipping address. You would edit the address in this section if something has changed for the card holder's place of residence or the email address on file.


Skipping a Delivery

Once logged in, click on Delivery Schedule on the left to see all upcoming deliveries for your subscriptions. To skip a delivery you can click Skip to the right of each one.


Update Shipping Address

Once logged in, click on Subscriptions and click Edit to the right of the address. This only affects the shipping/delivery address, this does not update billing information related to the method of payment.

You will be taken to a page where you can modify any of the fields pictured below.  Make sure to select "Save" when done with your changes.


Adding a Product to the Subscription

Once logged in, select the Subscriptions tab, then click Add Product. This will open a pop-up where you can search, view, and select additional products to add to your upcoming deliveries. You may also choose the frequency and first shipment date.


Swapping a Product

Once logged in, select the Subscriptions tab to view the current subscription products. On the far right, you can select Swap and select the replacement product.


Logging Out

To log out of your account, select either icon that displays on your screen to continue to the “Log Out” option.  Make sure all your changes have been saved before logging out of your account.

 


Questions

Customers are able to edit and make changes to their subscription services using the steps outlined above.  If you have problems or unsure how to make a change, please let us know using our contact form or email us directly at: support@sugarmuses.com.