Purchase Terms


Orders / Refunds / Returns / Shipping / In General

Orders 

All items must be paid for in full at time of purchase. All orders are final and refunds are not given for 'incorrect choices', 'change of mind' purchases, for 'exchanges', packages returned to sender by the post office, refused by the buyer, or unclaimed.  All orders completed on SugarMuses.com and using the "Check Out on Website" option in Facebook are subject to these Online Purchase Terms, SugarMuses’s Terms & Conditions, and Privacy Policy.  

International Buyers - Please Note:

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.

Customers agree all orders placed and products purchased with SugarMuses, is solely for personal use and not for resale. 

Refunds

Refunds may ONLY be granted for 'damaged items' which supporting information/images of damage must be provided.  Shipping is NON REFUNDABLE and refunds are processed in the same manner they were paid.  

Returns

Unfortunately we can’t offer returns, refunds, or exchanges since items are hand-made/crafted.  

Shipping

All orders normally ship within 5-7 business days or 7-10 business days (for custom items) from the time order purchased; unless noted differently in the product listing or checkout.  Please note larger orders may take a bit longer due to items being handmade/crafted.  Items are shipped via USPS.  We will notify you when it has been sent along with a tracking number.  SugarMuses is not responsible for any lost or damaged orders. 

Lost Shipments (for packages shown as delivered):

• verify the shipping address

• look for a notice of attempted delivery

• look around the delivery location for the package

• see if someone else accepted the delivery

• check the USPS website for any "Alerts" or messages of delivery status (https://tools.usps.com/)

• contact your local USPS or postal carrier to check on delivery status

• wait 24-48 hours as some packages can show delivered while still in transit

• for USPS shipments leave a timely note of inquiry for the carrier at the mail box

It is the buyer's responsibility to file a claim with the appropriate carrier for all missing parcels shown as delivered. We highly recommend that orders are shipped to single unit residential or business addresses.

In General

SugarMuses may revise and/or discontinue products at any time. All prices and promotions are subject to change without prior notice. SugarMuses reserves the right to limit order quantity at any time without notice.

No part of designs by SugarMuses may be reproduced or copied in any form or by any means. Customers agree all orders placed and products purchased with SugarMuses, is solely for personal use and not for resale. All rights reserved.

This Website or Company Does Not Provide Medical Advice. SugarMuses DISCLAIMS ALL LIABILITY AND RESPONSIBILITY ARISING FROM ANY RELIANCE PLACED ON MATERIALS PROVIDED FOR SALE.