How to Manage Your Account or Subscription


Accounts

When an account is created it is used to montior and track your regular store purchases. If you would like, you can also save your information in your account for future use. 

Subscribing to a monthly service (box) creates a subscription portal in your customer account so you can make changes and manage your subscription in the subscription portal.

For subscribers, updating the shipping address requires completion in the View Addresses section of the My Account section and also the Shipping Addresses section of the customer's subscription portal. Both areas need to be updated to ensure packages are shipped to the correct address.

If your address is changed after a payment processes, email SugarMuses with the new information so the address on your order can be updated before the package is shipped. Updating the order is a manual process that customers cannot complete.

To update the shipping address, log in to your account and update the following areas using the information outlined below.

1) Select View Addresses located on the main page and update your address. This updates the shipping address on My Account. If the new address is your "default" address, make sure to check the box to make it the default and save your changes.

my account - view addresses

view addresses - edit - default

 2) Next, navigate back to My Account by selecting Return to Account Details, then select Manage Subscriptions. At the top of the subscriptions page click on Shipping Addresses. This will display all shipping addresses on your account for subscriptions only.

Clicking on the link on a specific address will allow you to update it as needed or click the Add Shipping Address button to add an address. Follow steps located under the Update Existing Shipping Address section below to update or add an address and save your changes. 

If you have multiple subscriptions, this must be completed for EACH subscription.

PLEASE NOTE: If both areas are not updated, the address listed on the account at the time an order is created will be used for shipping of that order.  

If updating is completed after a payment/order has processed, please email support@sugarmuses.com with the new address information. Any processed order(s) must be updated manually by SugarMuses to ship to the correct address (manual updating can only be completed by SugarMuses and not the customer). 

If a new address is not received, your existing (pending) order(s) will ship to the address on file when the order was created. Customers are responsible for obtaining their package from the old address should this happen.

For more information about making changes to a shipping address, please review the Update Existing Shipping Address section below.  If you have any questions, please don’t hesitate to ask!

  


Log In

You can access your customer portal through your store account login. If yo have not registered an account, you will need to create an account using the same email address used at checkout.  

Once your account is registered, you can log in and access your customer portal by clicking on the Manage Subscriptions link.

Select the account or expand icon located at the top of the page and select “Log In” in the side menu, enter the email and password used to create your account during checkout, then select "Sign In".

Login

Login screen

 


My Account

After signing in, you’ll be on the “My Account” page which contains account details. It displays order history from both regular store purchases and any subscriptions ordered. This page has options to Log Out, Manage Subscriptions and View Addresses.

my account

If signed into your account and browsing the store, select "Account" in the side menu to gain access to your subscription portal

Click on “Manage Subscriptions” to access your subscription portal. Located at the top of the customer portal are options to manage specific areas of your account.

subscriptions inactive & active

MOBILE USERS

The “Manage Subscriptions” option to access your subscription portal is located at the very bottom of the Account Details page under all purchases. Select to access the subscription portal area of account and manage specific areas of your subscription(s).

account details - manage subscriptions (mobile users) (1)       account details - manage subscription options (mobile users) (2)

 


Update Existing Shipping Address

You can update an existing shipping address. Log in to your subscription portal and click on Shipping Addresses located at the top. This will display all shipping addresses on your customer account for subscriptions only.

Clicking on the link on a specific address will allow you to update it as needed or click the Add Shipping Address button to add an address. Follow steps to update or add an address and save your changes.

Updating a shipping address will update all subscriptions associated with this address. For multiple subscriptions with different addresses, complete the same steps for each one.

shipping addresses - edit or add

 


Cancel a Subscription

Log in to your store account, click Manage Subscriptions and then the Subscriptions tab located at the top. Select the link on the subscription you want to cancel. Scroll down to the bottom of the page and click on Cancel Subscription, provide the cancellation reason and confirm the cancellation by clicking Proceed. For multiple subscriptions, repeat for each product you want to cancel. 

Note: If a subscription is cancelled "after" a payment processes, any boxes already paid for will still ship and all future boxes will be cancelled; cancellations must be completed 24 hrs before the renewal date.

cancel subscription  cancellation reason


Update Billing Information

Located at the top of the customer portal are options to manage specific areas of your account.

To update your billing information or payment method, click on the Billing Information tab. Displayed will be the current method of payment being used along with billing address. However, this is not the same as the shipping address. You would edit the address in this section if something has changed for the card holder's place of residence or the email address on file.

To edit your payment method, select Card on File, enter payment method details in the Edit card tab and click Add payment method. A confirmation message will generate confirming the change was successful.

The system allows one form of payment to be used on an account to process payments for all subscriptions on the account. If you need to use a different form of payment the current method can be changed. Once changed, the new method will be used for all future payments unless changed again.

card on file

edit card

PAYPAL

If you need to update your payment settings, you should sign in to your PayPal account. Sign in to PayPal.

If you need to switch your payment method from PayPal, adding a credit card will reset your payment type from PayPal. Shoud you want to use PayPal again, you need to go through the checkout process again to choose PayPal as payment when checking out. Your account will be updated with the new payment method (PayPal).

 


Skip a Delivery

Once logged in, click on Delivery Schedule at the top to see upcoming deliveries for your subscriptions. Upcoming deliveries can only be viewed for 60 days. 

You can skip and un-skip any upcoming orders in your customer portal within the 60 day period. To skip a delivery, click Skip to the right of each one. 

You can also skip a specific delivery from within the active subscription. Select the active subscription and scroll down to Skip Shipment button; click the button.

Please refer to the Skipping A Month section of the FAQs for information on skipping.  

skip upcoming delivery skip next shipment skip shipment from within active subscription

 

 


Swap a Product

Once logged in, select the Subscriptions tab to view the current subscription products. On the far right, you can select Swap and select the replacement product.

(Currently unavailable)

 


Log Out

To log out of your account, select either icon that displays on your screen to continue to the “Log Out” option.  Make sure all your changes have been saved before logging out of your account.

my account log out

log out - header

log out - menu bar

 


SugarMuses® - Subscription Management via Text 

New feature for subscribers to simplify subscriptions with automated SMS reminders and order management options. Feature available by opting-in during the checkout process (select check box) and/or via the Subscription Management via Text page. Customers agree to receive subscription management messages and recurring automated text marketing. Purchase is not a condition of consent. Msg rates apply. Please review Section 9 - SMS Mobile Message Management Program Terms and Conditions for info as listed in Terms of Service.

 


Questions

Customers are responsilbe for maintaing the information and accuracy of their account. The steps and information outlined above can be used to edit and make changes to subscription services. 

Due to security reasons we do not edit customer accounts and/or edir/cancel subscriptions and can only “assist” you with the process. 

If you have problems or are unsure how to make a change, please contact us using our contact form or email directly at: support@sugarmuses.com.