Refunds, Returns and Shipping


Refunds / Returns / Shipping 

 

Refunds

Refunds may ONLY be granted for 'damaged items' which supporting information/images of damage must be provided. Shipping is NON REFUNDABLE and refunds are processed in the same manner they were paid.  

We do our best to ensure items arrive safely.  We also understand postal carriers can be rough on boxes.  If an item arrives broken or damaged, please contact us immediately; no later than 72 hours after the delivery status has been updated as "Delivered" by USPS. Please keep all damaged items, packaging, and shipping label so we can obtain photos to further process handling. Information requested must be received no later than five (5) business days from initial date requested.  If not received by deadline, a replacement or refund will not be issued for damaged items.

Returns

Unfortunately we can’t offer returns, refunds, or exchanges since items are hand-made/crafted. All orders are considered "FINAL". 

For International packages that have been RTS (Returned to Sender), please refer to International Purchases for more information.

Shipping

All orders normally ship within 7-10 business days from the time order purchased; unless noted differently in the product listing or checkout.

All subscription orders are for the following month's box shipping the following month. Please note larger orders may take a bit longer due to items being handmade/crafted. Orders ship via USPS and estimated shipping costs are calculated/provided during checkout. Shipping overages are refunded at time of fullfillment. When shipped an email notification is sent to the email address on file which contains a tracking number with an estimated delivery time as provided by USPS. SugarMuses is not responsible for any lost or damaged orders. 

Lost Shipments (for packages shown as delivered):

• verify the shipping address

• look for a notice of attempted delivery

• look around the delivery location for the package

• see if someone else accepted the delivery

• check the USPS website for any "Alerts" or messages of delivery status (https://tools.usps.com/)

• contact your local USPS or postal carrier to check on delivery status

• wait 24-48 hours as some packages can show delivered while still in transit

• for USPS shipments leave a timely note of inquiry for the carrier at the mail box

It is the buyer's responsibility to file a claim with the appropriate carrier for all missing parcels shown as delivered. We highly recommend that orders are shipped to a single unit residential or business addresses. 

Questions? Please contact us.