International Buyers - Please Note:
Import Duties, Taxes, and Fees
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.
Please check your shipping address and customs / duty fees before placing an order.
Customers agree all orders placed and products purchased with SugarMuses, is solely for personal use and not for resale.
We ship internationally to Canada, Australia, United Kingdom, Costa Rica, South Africa, Iceland, Brazil and select regions in Europe. Since there are restrictions on some products which cannot be shipped to international destinations, please make sure to check your region for any restrictions. Please note we do include essential oils and or sprays in our boxes and these items may delay shipment as they go through Customs. Should any product be removed due to restrictions/customs/declarations, it is the customer's responsibility to work with the Customs to get your box.
We do not offer any exceptions, refunds, box replacements, or substitutions of product and you risk having product removed from your monthly box should these services be used.
Freight Forwarder Companies
Use of a freight forwarder company shipping product from the U.S. to an international region not typically shipped to, it is the responsibility of the freight forwarder company and the buyer to handle processes of having the package shipped internationally. Freight forwarder companies complete declaration/custom forms; therefore, they are responsible/liable for shipping the product overseas. Should any product be removed due to restrictions/customs/declarations, it is the customer's responsibly to work with the freight forwarder company to get your package.
We do not offer any exceptions, refunds, replacements, or substitutions of product and you risk having items removed from your package should these services be used.
Returned to Sender
We do not reship packages at our expense and it will be up to the buyer to have it reshipped if the package is returned for an incorrect address, or unpaid customs or fees, or not being claimed or picked up. Refunds are not issued for returned packages.
International Customs and Fees & Returned Packages
Customers are responsible for paying any duties or custom fees for their own packages. Please check with your country’s policies before placing an order.
If your package is returned for unpaid custom fees or taxes it is not our responsibility and it will not be refunded. The package can be resent at the buyers expense which we will charge you actual shipping. You will see the total before paying and payment arrangements will be provided.
Again, as a customer you are responsible for looking into it and know if and any taxes or fees are associated with an item and making sure your address is correct.
Please note that if a package is returned we do not reship packages at our expense and it will be up to the buyer to have it reshipped if the package is returned for an incorrect address, or unpaid customs or fees, or not being claimed or picked up.
Refunds, Returns, Exchanges and Cancellations
There are no returns, exchanges, or refunds given on purchases, subscriptions, gift subscriptions, or one-time purchase boxes. All orders are final and refunds are not given for 'incorrect choices', 'change of mind' purchases, or for ‘exchanges’. If a package is returned to sender by the post office or refused by the buyer, it will be reshipped at the buyers expense. Customers will be notified by email and have 5 business days to respond to make redelivery arrangements. We will provide you the exact shipping charges which can be paid via payment arrangements that we set up. No refunds are given for returned packages. Additionally, please make sure to read ALL of our store policies prior to ordering.