Online Shop hours are Mon - Fri between 9 am - 6 pm EST
Phone or SMS (Text) Support Not Provided
Emails are answered within 24 hrs of receipt Mon - Fri between 9 am - 6 pm EST
Shipping & Returns Policy
- Orders usually ship within 7-10 business days (10-12 for custom items) from the time order purchased (depending on order volume); unless noted differently in the product listing or checkout. Please note larger orders may take a bit longer due to items being handmade/crafted.
- To provide the lowest shipping rates we use USPS Flat Rate and Standard Shipping; overages are REFUNDED. Questions about shipping..please contact us.
- International buyers: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying. Make sure to review our International Purchases section for more information.
- Products are custom made and/or crafted; therefore, all orders are considered "FINAL". There are no refunds, cancellations, or exchanges.
- We do our best to ensure items arrive safely. We also understand postal carriers can be rough on boxes. If an item arrives broken or damaged, please contact us immediately; no later than 72 hours after the delivery status has been updated as "Delivered" by USPS. Please keep all damaged items, packaging, and shipping label so we can obtain photos to further process handling. Information requested must be received no later than five (5) business days from initial date requested. If not received by deadline, a replacement or refund will not be issued for damaged items.
- Please view our Online Purchase Terms for more detailed information.
- Customers agree all orders placed and products purchased with SugarMuses, is solely for personal use and not for resale.
- SugarMuses may revise and/or discontinue products at any time. All prices and promotions are subject to change without prior notice. SugarMuses reserves the right to limit order quantity at any time without notice. SugarMuses reserves the right to refuse service to anyone for any reason.