Mystery Gemstones,  - SugarMuses

Payments & Safety

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Shop Pay, PayPal, Apple Pay, and GooglePay are also accepted.

Shipping & Delivery

Store item orders are filled in which they are received and typically ship within 9-14 business days; depending on order volume.

Since we create handmade items sometimes it takes a little more time to process orders. We work hard to get them out as expected and sometimes earlier, but when shipped an email is sent to the email address on file containing a tracking number.

Make sure to check your Inbox, Junk/Spam folders for communication emails from SugarMuses should you not receive our notifications.

When an order is fulfilled:

-Domestic shipping can take up to 5 business days.

-Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

For one-time box and subscriptions, purchases are always for the next month's box. Boxes ship the next month between the 4th-11th and emails are sent to the address on file with tracking information.

Shipping rates for store orders can vary depending on your region and are calculated at checkout.

One-time boxes and subscriptions ship using a flat rate set during the checkout process.

Here are the full details of our Shipping Policy.

Sorry, but we do not offer free shipping for our orders.

Yes, we ship our products globally to specific regions which can be identified during the checkout process.

If your country or region is not accepted during checkout, we do not ship to your region. Please note that shipping rates could vary depending on your region.

Please feel free to reach out to see if we can work out the details.

We ship domestically to the U.S. and some outlying areas.

If your country or region is not accepted during checkout, we do not ship to your region.

Please feel free to reach out if you have any questions.

Returns & Refunds

Unfortunately we can’t offer refunds or exchanges since items are hand-made/crafted.

All orders are considered "FINAL". 

Refunds or exchanges may be granted for 'damaged items' which supporting information/images of damages has been provided.

Refunds are evaluated on a case by case basis with no guarantee of approval.

Shipping is NON REFUNDABLE and refunds are processed in the same manner they were paid.  

We do our best to ensure items arrive safely. We also understand postal carriers can be rough on boxes.

If an item arrives broken or damaged, please contact us immediately; no later than 72 hours after the delivery status has been updated as "Delivered" by USPS. 

Please keep all damaged items, packaging, and shipping label so we can obtain photos to further process handling. Information requested must be received no later than five (5) business days from initial date requested. If not received by deadline, a replacement or refund will not be issued for damaged items.

We reserve the right to offer or deny full and/or partial refunds on a case by case basis.

Please enquire for more information about our Refund policy.

Unfortunately we can’t offer returns, refunds, or exchanges since items are hand-made/crafted. All orders are considered "FINAL". 

For International packages that have been RTS (Returned to Sender), please refer to International Purchases for more information.

When an item or order has been approved to be returned for a refund, the return shipping cost is handled by the customer.

Since the shipping service has already been used (to ship item to the customer) it is non-refundable.

Shop hours

Virtual shop hours are Mon - Fri; between 9 am - 6 pm EST.

Worldwide shipping

Ship to specific regions, rates available at checkout.

Fast support

Email anytime and get a response within 24hrs during business hours.

Save the planet

Our products are all about doing good for the planet - we make many from scratch and use recycled materials!