Payments & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Shop Pay, PayPal, Apple Pay, and GooglePay are also accepted.
Shipping & Delivery
Store item orders are filled in which they are received and typically ship within 9-14 business days; depending on order volume.
Since we create handmade items sometimes it takes a little more time to process orders. We work hard to get them out as expected and sometimes earlier, but when shipped an email is sent to the email address on file containing a tracking number.
Make sure to check your Inbox, Junk/Spam folders for communication emails from SugarMuses should you not receive our notifications.
When an order is fulfilled:
-Domestic shipping can take up to 5 business days.
-Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual.
For one-time box and subscriptions, purchases are always for the next month's box. Boxes ship the next month between the 4th-11th and emails are sent to the address on file with tracking information.
Shipping rates for store orders can vary depending on your region and are calculated at checkout.
One-time boxes and subscriptions ship using a flat rate set during the checkout process.
Here are the full details of our Shipping Policy.
Sorry, but we do not offer free shipping for our orders.
Yes, we ship our products globally to specific regions which can be identified during the checkout process.
If your country or region is not accepted during checkout, we do not ship to your region. Please note that shipping rates could vary depending on your region.
Please feel free to reach out to see if we can work out the details.
We ship domestically to the U.S. and some outlying areas.
If your country or region is not accepted during checkout, we do not ship to your region.
Please feel free to reach out if you have any questions.
Returns & Refunds
Unfortunately we can’t offer refunds or exchanges since items are hand-made/crafted.
All orders are considered "FINAL".
We do our best to ensure items arrive safely. We also understand postal carriers can be rough on boxes.
We provide package protection insurance through USPS for all domestic shipments. Because damaged items are required to be inspected by USPS for the claim process, customers (recipients) will now be able to submit a claim for damaged or lost packages directly with USPS.
During the claim process, should the requested items not be provided for inspection by USPS, there is a higher probability the claim will be denied.
FOR DAMAGED ITEMS OR LOST PACKAGES
Shipping Insurance and Claims
Package protection insurance is purchased on all domestic shipments using USPS Shipping Insurance. Packages ship via USPS using USPS Priority Mail or Ground Advantage which automatically covers packages that are damaged or lost up to a value of $100. Insurance fees are based on the item’s declared value, which cannot exceed the price of the item. USPS offers resolutions on shipping issues, so if you are within the US and have an issue with a package that is lost, arrived damaged or was missing contents you (the customer/recipient) may file a claim with USPS directly.
Filing a USPS claim
Domestic customers (recipients) may file a claim with USPS for insured mail that is lost, arrived damaged or was missing contents. The person filing must have the original mailing receipt which can be obtained by emailing firstname.lastname@example.org to request a copy. Each claim must be filed within a certain time period and include proof of insurance, value and damage. Learn more about filing USPS claims and to view the deadlines in which claims can be filed.
If an item arrives broken, damaged, or package is lost, please contact us immediately to obtain the mailing receipt to use along with your claim. Domestic customers (recipients) are able to file a claim directly with USPS as they can assist you if your order was lost, damaged, or was missing items.
Please keep all damaged items, packaging, and shipping label to provide USPS for your claim. If you are unable to file a claim online you may take all the items in your order (packaging, shipping label, mail receipt, and all contents) to your local post office and file a claim. Items are required to be inspected by USPS for the claim process. Should they not be provided there is a higher probability the claim will be denied.
SugarMuses is not responsible for lost or damaged mail. Click here to file a USPS claim.
Unfortunately we can’t offer returns, refunds, or exchanges since items are hand-made/crafted. All orders are considered "FINAL".
For International packages that have been RTS (Returned to Sender), please refer to International Purchases for more information.