Orders / Refunds / Returns / Shipping / In General
(Specific to monthly one-time box purchases, previous box purchases, and subscription products):
Should a product be sold out for the region in which a customer is located and then the customer chooses to purchase the same product which is availabe for a different region, the order will be final and a refund will not be given for the price difference. For subscriptions, the product will be updated in the customer's account to the correct region for all future payments.
Declaration of actual price for all orders will be used on the customs form and requests declaring lesser value are not accepted. Customers may proceed with their order(s) or submit a cancellation request by email to firstname.lastname@example.org within 24 hours of order being processed.
Customers are responsible for keeping the information on their account updated and ensuring information is accurate. If information on a customer's account is not accurate at the time a payment processes or a package ships, the information currently reflecting on the account will be used to complete the purchase or shipment. Should a package be shipped to an incorrect address, it is the customer's responsibility to locate their package.
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying. Item(s) allowed for domestic shipping may be restricted for internatonal shipments in which these item(s) may or may not be altered or substituted by the merchant prior to shipment.
Please refer to International Purchases for more information.
Customers agree all orders placed and products purchased with SugarMuses, is solely for personal use and not for resale. Reproduction rights do not transfer with sale of items. Customers also agree all products purchased are not to be repackaged or rebranded as their product for resale. Such practices could result in legal action resulting in financial penalties.
Please refer to Wholesale Policies for more information.
Refunds may ONLY be granted for 'damaged items' which supporting information/images of damage must be provided. Shipping is NON REFUNDABLE and refunds are processed in the same manner they were paid.
We do our best to ensure items arrive safely. We also understand postal carriers can be rough on boxes. If an item arrives broken or damaged, please contact us immediately; no later than 72 hours after the delivery status has been updated as "Delivered" by USPS. Please keep all damaged items, packaging, and shipping label so we can obtain photos to further process handling. Information requested must be received no later than five (5) business days from initial date requested. If not received by deadline, a replacement or refund will not be issued for damaged items.
Unfortunately we can’t offer returns, refunds, or exchanges since items are hand-made/crafted. For International packages that have been RTS (Returned to Sender), please refer to International Purchases for more information.
All orders normally ship within 7-10 business days or 10-14 business days (for custom items) from the time order purchased; unless noted differently in the product listing or checkout. Please note larger orders may take a bit longer due to items being handmade/crafted. Orders ship via USPS and estimated shipping costs are calculated/provided during checkout. When shipped an email notification is sent to the email address on file which contains a tracking number with an estimated delivery time as provided by USPS. SugarMuses is not responsible for any lost or damaged orders.
Lost Shipments (for packages shown as delivered):
• verify the shipping address
• look for a notice of attempted delivery
• look around the delivery location for the package
• see if someone else accepted the delivery
• check the USPS website for any "Alerts" or messages of delivery status (https://tools.usps.com/)
• contact your local USPS or postal carrier to check on delivery status
• wait 24-48 hours as some packages can show delivered while still in transit
• for USPS shipments leave a timely note of inquiry for the carrier at the mail box
It is the buyer's responsibility to file a claim with the appropriate carrier for all missing parcels shown as delivered. We highly recommend that orders are shipped to single unit residential or business addresses.
SugarMuses may revise and/or discontinue products at any time. All prices and promotions are subject to change without prior notice. SugarMuses reserves the right to limit order quantity at any time without notice.
SugarMuses reserves the right to refuse service to anyone for any reason.
No part of designs by SugarMuses may be reproduced or copied in any form or by any means. Customers agree all orders placed and products purchased with SugarMuses, is solely for personal use and not for resale. Reproduction rights do not transfer with sale of items. Customers also agree all products purchased are not to be repackaged or rebranded as their product for resale. Such practices could result in legal action resulting in financial penalties. All rights reserved.
This Website or Company Does Not Provide Medical Advice. SugarMuses DISCLAIMS ALL LIABILITY AND RESPONSIBILITY ARISING FROM ANY RELIANCE PLACED ON MATERIALS PROVIDED FOR SALE.