SugarMuses® Store Updates

 

Update Jan 30, 2024

MidnightMuses (small) one-time box and subscriptions price increase back to original cost prior to pandemic effective Feb 1, 2024.

Update Dec 17, 2023
Damaged, Lost, Broken item(s) claims process updated.
Update Oct 16, 2023
Store platform updated by Shopify (host) enabling multi-currencies for international regions. Damaged, Lost, Broken item claims process updated.
Update Jul 31, 2023
Store platform and theme updated.
Update Aug 1, 2022
SugarMuses® - Subscription Management via Text 
Feature added for subscribers to simplify subscriptions with automated SMS reminders and order management options. Available by opting-in during the checkout process (select check box) and/or via the Subscription Management via Text page.
Customers agree to receive subscription management messages and recurring automated text marketing. Purchase is not a condition of consent. Msg rates apply. Please review Section 9 - SMS Mobile Message Management Program Terms and Conditions for info as listed in Terms of Service
Update Jul 14, 2022
SugarMuses Deluxe Muse box transitions from bi-monthly to monthly boxes for one time box and monthly subscriptions. Transition begins with Sep 1, 2022 signup for October's box shipping between Oct 4-11. Limited quantity.
Active subscribers only: To complete the transition from bi-monthly to monthly boxes without missing a box, there are two (2) payments for September as follows:  
September 1 renewal payment will be for a September box shipping Sep 4-11
September 20 a second payment will be for the October box shipping Oct 4-11.
This is the ONLY month with two (2) payments which systematically transitions active subscribers to monthly boxes. Monthly renewals move to the 15th of each month starting Oct 15.
(Active SugarMuses Deluxe Muse Box subscribers notified Jul 14, 2022 via email of transition. Please check spam folders if not received in inbox.)
Update Apr 1, 2022
MidnightMuses Box subscription relaunches as one time box purchase and monthly subscription. Signup opens May 1, 2022 for June box shipping between Jun 4-11. Limited quantity.
Update Mar 1, 2022
We want to keep the shoppe extra special and offer new perks exclusively to our subscribers by providing access to past box items, store products and more.
To shop and purchase store items customers would need to be an active subscription subscriber. We ask for customers to join our subscription service during the next signup period.
*Active subscribers may use their existing store account to login in and shop.
*Store account holders who are not subscribers, would need to join our subscription service to continue shopping from our store. 
Update Feb 20, 2022
Return to subscription service with new approach focusing on subscription boxes. Store revamped offering more perks, special offerings and store products to active subscribers.
Update Jan 1, 2022
SugarMuses Deluxe Muse Box subscription relaunch as one time box purchase and bi-monthly subscription. Signup opens Jan 1, 2022 for February box shipping between Feb 4-11. Limited quantity.
Update Aug 4, 2021
Samhain Boxes will be available for purchase Sept 1 2021 (as a one time purchase). Limited quantities so get yours before they sell out! Boxes will ship Oct 6-13 2021. 
Update Jul 20, 2021
Wholesale Market officially launched. Wholesale account signups open.
Update Feb. 28, 2021
New signups open tomorrow March 1 at midnight for the April Subscription Boxes! Renewals for existing subscribers are on March 15th and the March Boxes start shipping March 4th!
 
Update Feb 7, 2021
Feb. Subscription boxes are shipping through the 11th. March boxes are now open to new subscribers!
 
Update Nov 17, 2020
SUBSCRIPTION BOXES
New signups open December 1 for January's box shipping between Jan 4-11. For more info on the boxes, please visit the product pages. 
Update Oct 2, 2020
STORE PURCHASES 
International orders reinstated for all regions for both store and subscription box purchases. USPS mail deliveries for International shipments continue to experience long delays due to COVID-19. Please be aware prior to completing purchase and refer to store policies/FAQs for answers to questions about returns, etc.
USPS continues to experience delays with mail deliveries due to COVID-19 related issues, for domestic and international shipments. 
Please make sure to monitor tracking for shipments and ensure someone is available to receive your package.
Update Oct 1, 2020
STORE PURCHASES
USPS mail deliveries for International shipments continue to experice delays for International regions (except Canada) all International orders have been paused. This includes all regular store item purchases, monthly one-time boxes and subscriptions. Please continue to monitor this page for updates when orders will be available again for International regions.
Existing orders and subscribers will continue to receive shipments as scheduled. Please make sure to monitor tracking for shipments and ensure someone is available to receive your package. For more information about international purchases, please review store International Purchases and FAQs.
Update Sep 30, 2020
STORE SHIPMENTS/DELIVERIES
Store order shipment email notifications updated to include information regarding "signature required" services offered by USPS for delivery issues.
IMPORTANT
Please Note: Due to unprecedented times, mail deliveries are running slower than usual so please make sure to use your tracking information to monitor the status of deliveries. 
Should you experience problems receiving packages (or have known issues with deliveries for your region), please consider using "Signature Required" services offered by USPS which requires someone to sign for your package delivery. This ensures packages are received by yourself or someone you know that will be accepting the delivery on your behalf.
If you need this service for your shipments from SugarMuses, please let me know. 
Update Sep 29, 2020
SUBSCRIPTION BOXES
New signups open October 1 for November's box shipping between Nov 4-11.
October boxes are being packed/shipped through EOBD on Oct 13
Oct 11 is the last shipping day and falls on a Sunday, so boxes will resume shipping the following business day, Tue, Oct 13, since USPS is closed Mon, Oct 12, for Columbus Day (federal holiday). Look for tracking emails and make sure to check junk/spam folders should it get marked as spam. 
Update July 7, 2020
SUBSCRIPTION BOXES
New signups open on August 1 for September's box shipping between Sep 4-11. July boxes are being packed/shipped through EOBD on Jul 11. Look for tracking emails and make sure to check junk/spam folders should it get marked as spam. 
Update June 29, 2020 (subscribers notified by email)
SUBSCRIPTION BOXES
With the increase of SugarMuses and MidnightMuses boxes, current shipping processes have been affected resulting in some much needed adjustments to the monthly shipping schedule.
The shipping period for all monthly boxes has been extended. The new shipping period will begin with the July box shipments scheduled to ship Jul 5-10. Shipments will ship between Jul 4-11. The NEW shipping time period has been updated and all future boxes will ship monthly between the 4th - 11th
This change helps with monthly shipping processes and shouldn't affect subscribers in any way. Boxes should still deliver as expected on or before the next monthly renewal date (15th) for domestic shipments.
Thank you for your understanding and continued support for SugarMuses!
Update June 11, 2020
STORE UPDATE
We are away from the store for a short time to catch up on orders.  During this time "store items" are not available and subscription boxes are sold out with signups opening on July 1 for August's boxes. 
Orders already processed will ship as scheduled or close to schedule. Larger orders may be slightly delayed. If there are any issues you will be notified by email. When shipped an email will be sent with tracking info. Please check your junk/spam folders should it be marked as “spam”.
Please note:
During this time you will NOT be able to checkout for store items since they are not available. You will receive an error at checkeout which is expected.  
Please enjoy “window” shopping until return. 
Update June 8, 2020
SUBSCRIPTION BOXES
Signups for July boxes are "CLOSED". New signups open on July 1 for August's box shipping between Aug 5-10. June boxes are being packed/shipped through EOBD on Jun 10. Look for tracking emails and make sure to check junk/spam folders should it get marked as spam. 
Update May 20, 2020
SUBSCRIPTION BOXES
New signups re-open on June 1 for the July box shipping between Jul 5-10.  
PREVIOUS BOXES
When a previous box is available, the product will be viewable at that time for purchase. If the product is not viewable, there are no boxes available for sale at that time.
STORE UPDATE
The store is open with orders being processed and fulfilled.
Update May 15, 2020
SUBSCRIPTION BOXES
Monthly subscription box signups for both SugarMuses and MidnightMuses have been closed. Boxes will ship in batches between Jun 5-10. When shipped emails are sent to the email address on file. Make sure to check junk/spam folders should emails get marked as spam. New signups re-open on June 1 for the July box shipping between Jul 5-10.  
STORE UPDATE
Orders are still being processed and fulfilled. Please continue to check back as the store should re-open soon.
Thank you and I hope you enjoy!
Blessings ~ SugarMuses
Update May 7, 2020
STORE UPDATE
We are away from the store for a short time to catch up on orders.  During this time "store items" are not available and only subscription boxes may be purchased.
Orders already processed will ship as scheduled or close to schedule. Larger orders may be slightly delayed. If there are any issues you will be notified by email. When shipped an email will be sent with tracking info. Please check your junk/spam folders should it be marked as “spam”.
Please note:
During this time you will NOT be able to checkout for store items since they are not available. You will receive an error at checkeout which is expected.  
Please enjoy “window” shopping until we return. 
SUBSCRIPTION BOXES
New signups for both the SugarMuses and MidnightMuses boxes are still OPEN.
Purchases are for June's box shipping between Jun 5-10. 
TRACKING ORDERS
During store vacation, orders may not be trackable. If an error is generated, use the tracking number (sent by email) and search directly using the USPS website.
Some international shipments (already shipped) may still be "IN TRANSIT" due to shipping delays, etc, associated with COVID19 international deilveries. Please continue to check status using your tracking number. Should a package be returned, you will be notified by email.  Make sure to check your junk/spam folders periodically should emails be marked as "spam".
If you have any questions or problems, please use the Contact Us form.  Responses may be delayed, but we will respond within 24hrs.
We appreciate your patience and understanding during this time.
Update May 3, 2020
INTERNATIONAL CUSTOMERS - (COVID-19)
Due to delayed or suspended U.S. deliveries to international regions, regular store and subscripton purchases have been temporarily suspended (EXCLUDING CANADA) until further notice.
All international customers with either a store or monthly box purchase that has shipped...
PLEASE continue to track your shipments using your tracking nubmer. Some shipments appear to just be "delayed" and the status not being updated on the USPS website.
Should a package be "RETURNED", you will be notified by email. Please make sure to check your junk/spam folders should emails get marked as spam.
Update Apr 17, 2020
SugarMuses & MidnightMuses
Monthly Boxes - Shipments, Signups, Purchases, and Renewals 
  • April boxes shipped as of Apr 9 & emails were sent with tracking info. Int. shipments may take longer, so please use tracking # to check status.

  • Signups for one-time and monthly boxes OPEN, MAY 1, for June's box shipping between Jun 5-10.

Store Item Purchases
The store is  open with new offerings being added daily, so feel free to get some magickal items.
Get notified when "sold out" items are back in stock by subscribing to alerts and selecting the "bell" icon on a product page.
SHIPMENTS
International, Military & Diplomatic Mail (APO/FPO/DPO) Customers 
International and Military (DPO) Mail customers may be affected by service delivery disruptions or closures.
  • USPS issued "Service Alerts" regarding service delivery disruptions for many international regions.

  • Emails were sent to current international subscribers with a link and info to check for service disruptions in their region.

  • On Apr 8, 2020, the Department of State notified the Postal Service of diplomatic mail (DPO) being temporarily suspended to SPECIFIC Zip Codes.

 - - - PLEASE REMEMBER - - -
  • Review the email sent & monitor the USPS website periodically for updates.

  • Should your region/DPO be affected, UPDATE your subscription by either "skipping a delivery" or "cancelling" your subscription; you can always "reactivate" it later.  (UPDATING YOUR ACCOUNT ENSURES A BOX IS NOT PAID FOR AND SHIPPED WHEN YOUR REGION WILL NOT ACCEPT SHIPMENTS FROM THE U.S. DUE TO COVID-19.)

USPS updates service disruption info "DAILY", so please check frequently for updates affecting your region at USPS.
 
GENERAL COVID-19 INFORMATION
For the most up to date information and guidance on the COVID-19 outbreak, visit the WHO and/or the CDC websites.
 
Thank you for your continued support and business during these times.
If you have any questions, please submit them using my Contact Us page.
Blessings ~ 
SugarMuses
PLEASE check your Junk/Spam folders for our emails should they be marked as “spam”.